Shipping

We only offer delivery within Australia.

Customers in other countries are welcome to order for friends and family located in Australia.

Shipping charges are based on weight and start at $6.95 for small items. 

Shipping is FREE for orders over $75. This applies ONLY to orders of baby clothes and most nappy bags. Brands excluded from the free shipping offer are: Babymel, Easymat, Little Renegade Company, Qtoys, Sleepytot, Storksak, Timber Tinkers and VANCHI.

Shipping costs are calculated automatically at checkout BEFORE entering payment information. 

There's a handy Shipping Rates Calculator at the bottom of our cart page .

Please note that Australia Post is experiencing delays in their network, due to high parcel volumes and COVID-related delays. Tracking updates may also be impacted. We immensely appreciate your patience and kindness at this time, and your support means everything to us.

We aim to process your orders in 1-3 working days and have them delivered to you in 10-15 business days. During busy periods such as holidays, promotions and sales this may be longer.

We recommend following your order tracking.

Feel free to get in touch at any stage prior to ordering if you have questions about delivery times. 

You can check the status of your order on our Order Tracking page.

Please note that the Tracking Number can take a few days to load on to the system. If no information about your order is displayed, we advise coming back in a few days time to track the order again. Australia Post have advised that due to massive backlogs at the moment, they are not scanning parcels all the way.

We sometimes ship directly from our distributors to our customers, so it is common for items to arrive at separate times.

You can also Login to your account or Create an Account at any time to see your order history.

In some cases your tracking number may not activate until it is received at your local state delivery depot. If no information about your order is displayed, we advise to track the order again in a few days time.

Sometimes, in order to avoid processing delays, orders containing multiple items will be sent in more than one shipment.  This allows us to maintain the order delivery times above. 

For each shipment we dispatch, you will receive a confirmation email that lists all items in the shipment.

If an item is missing from your order, please notify us via email within 3 days of receiving your order at admin@lulubabe.com

Please refer to our estimated shipping times above, keeping in mind that delays can occur.

Head to our tracking page to check the status of your order.

If there is a shipment that does not have confirmed delivery to your shipping address after a reasonable period of time, we will send out a replacement or we may offer a refund. 

Unfortunately we cannot be held responsible if customer input errors result in you not receiving your order.

If our courier partners cannot leave the parcel unattended at your delivery address it will get dropped off at the nearest post office for you to collect.

Once your parcel has arrived at the post office, you have up to 10 business days to collect. If not, the parcel will be returned to sender.

Shipments may also be returned to sender by the courier due to an incorrect address.

We take no responsibility for parcels that have been returned to sender due to failure to organise redelivery, failure to pick up your parcel from the delivery agent within the specified time, or due to an incorrect/insufficient address being entered at checkout.

If an order is returned to sender for one of the above reasons, you will need to wait until the item is returned to us and then pay a 20% processing and re-delivery fee if you would like your items to be delivered again.

Payment

Visa, Mastercard, American Express, Apple Pay, Shop Pay & PayPal.

You can buy now and pay later with your choice of Afterpay, Zip Pay, Klarna, Latitude Pay or Humm.

We take your security very seriously and have invested in the latest technology which encrypts information as it is sent to us.

Yes you can! We currently accept payments in AUD, USD, NZD, CAD, EUR, GBP and INR.

Please select your desired currency using the currency selector, which is located in the footer of any page.

In order to pay in your local currency, you will need to pay with Credit Card , Shop Pay or PayPal. If you select a Buy-Now-Pay-Later payment method, then your transaction will be processed in AUD and converted to your own currency at the current exchange rate.

Other FAQ

To get a 10% discount off your first order, simply sign up here. You'll receive your 10% code instantly.

We are an Australian business with our admin office in Perth, WA.

We partner with brands and small businesses all across Australia and internationally to bring you beautiful and affordable items for your little ones. Some of our items are sent directly from our suppliers in Australia or overseas. This is taken into account in our estimated shipping times on individual product pages.