Frequently Asked Questions (FAQ)

Shipping

We currently deliver to Australia, New Zealand and the UK.

Australia

Free delivery on orders over $75 (after discounts).
$9.95 flat rate on orders under $75.
Bulky items incur a $20 flat rate (not eligible for free shipping – this will be clearly shown at checkout)

New Zealand

Free delivery on orders over $85 NZD (after discounts).
$9.95 flat rate on orders under $85 NZD.

United Kingdom

Free delivery on orders over £40 (after discounts).
£5.95 flat rate on orders under £40.

We typically process and dispatch orders within 1–3 business days. Please note that personalised items may take longer.

Delivery times (after dispatch) can vary. Please refer to individual product pages for the most accurate estimate.

We recommend following your order tracking for updates.

If you have any questions about shipping, feel free to get in touch with us before placing your order - we’re happy to help!

Express Shipping is available on selected gift and nursery items within Australia. If Express Shipping is available for your order, you’ll see the option at checkout for $17.95.

Please note:

Most items ship with standard delivery only.
The free shipping threshold does not apply when Express Shipping is selected.

You can check the status of your order on our Order Tracking page.

Please note that the Tracking Number can take a few days to load on to the system. If no information about your order is displayed, we advise coming back in a few days time to track the order again.

We sometimes ship directly from our suppliers to our customers, so it is possible for items to arrive at separate times.

You can also Login to your account or Create an Account at any time to see your order history.

In some cases your tracking number may take a few days to activate. If no information about your order is displayed, we advise to track the order again in a few days time.

Sometimes we use a courier company to get your delivery to your nearest capital city, and AusPost handles the final delivery within your state. If you check your tracking directly on the AusPost website, it will say "Ready for processing" until the package is transferred to AusPost. You can track everything on our tracking page.

Sometimes orders containing multiple items will be sent in more than one shipment.

Tracking numbers will be provided for each shipment.

If an item is missing from your order, please notify us via email within 3 days of receiving your order at admin@lulubabe.com.

Please refer to our estimated shipping times above, keeping in mind that delays can occur.

Head to our tracking page to check the status of your order.

If there is a shipment that does not have confirmed delivery to your shipping address after a reasonable period of time, we will send out a replacement or we may offer a refund.

Unfortunately we cannot be held responsible if customer input errors result in you not receiving your order.

If our delivery partners are unable to leave the parcel safely at your address, it will be taken to your local post office or depot for collection. You’ll have up to 10 business days to collect it before it’s returned to us.

Orders may be returned to sender if:

An incorrect or incomplete address was entered at checkout.
The parcel wasn’t collected within the collection window.
Redelivery wasn’t arranged in time.

We are not responsible for parcels returned for any of the above reasons.

If your order is returned to us, you’ll need to wait until it arrives back at our warehouse before we can resend it. A redelivery fee will apply:

$14.95 for clothing orders
$19.95 for nappy bags and bulky items

If you prefer a refund instead of redelivery, the same fee will be deducted from your refund to help cover shipping, processing, and restocking costs.

Payment

We accept a wide range of secure payment options for your convenience:

Credit/Debit Cards: Visa, Mastercard, American Express.
Digital Wallets: PayPal, Apple Pay, Shop Pay, Google Pay.
Buy Now, Pay Later: Afterpay, Zip Pay, PayPal Pay in 4.

We prioritise your security; all transactions are encrypted with the latest technology.

Yes you can! We currently accept payments in AUD, USD, NZD, CAD, EUR, GBP and INR.

Please select your desired currency using the currency selector.

In order to pay in your local currency, you will need to pay with Credit Card , Shop Pay or PayPal. If you select a Buy-Now-Pay-Later payment method, then your transaction will be processed in AUD and converted to your own currency at the current exchange rate.

Other FAQ

Absolutely! To get a 10% discount off your first order, simply sign up here. You'll receive your 10% code instantly.

Yes! We offer 60-day change of mind returns. Please check our Returns Policy for full T&C.

Yes, we are 100% Australian owned and operated with our admin office in Perth, WA.

We partner with brands and small businesses all across Australia and overseas to bring you beautiful and affordable items for your little ones. Most of our items are sent directly from our suppliers in Australia or China.

Most of our baby clothes (with the exception of our personalised onesies and Little Renegade hats) are manufactured in China.

Unfortunately, we do not have a physical store and are therefore unable to offer local pickup. All orders are processed and shipped directly from our online warehouse.

Certainly! You can include a gift message with any of our personalised items, such as baby name signs, plush toys or personalised onesies. This can be done on the product page before adding the product to your bag.