Shipping & Frequently Asked Questions - Lulu Babe

We currently deliver to Australia, New Zealand and the UK.

You can check the status of your order on our Order Tracking page.

Tracking details may take a few days to update after dispatch.

Because some items ship directly from suppliers, your order may arrive in multiple deliveries.

You can also Login to your account or Create an Account at any time to see your order history.

In some cases your tracking number may take a few days to activate. If no information about your order is displayed, please track the order again in a few days time.

Sometimes our courier transports your delivery to your nearest capital city, and AusPost handles the final delivery within your state. If you check your tracking directly on the AusPost website, it will say "Ready for processing" until the package is transferred to AusPost. You can track everything on our tracking page.

Sometimes orders containing multiple items will be sent in more than one shipment. 

Tracking numbers will be provided for each shipment.

If an item is missing from your order, please notify us via email within 3 days of receiving your order at admin@lulubabe.com. 

Please refer to estimated shipping times on the product page, keeping in mind that delays can occur.

Head to our tracking page to check the status of your order.

If there is a shipment that does not have confirmed delivery to your shipping address after a reasonable period of time, we will send out a replacement or we may offer a refund.

If our delivery partners are unable to leave the parcel safely at your address, it will be taken to your local post office or depot for collection. You’ll have up to 10 business days to collect it before it’s returned to us.

Orders may be returned to sender if:

• An incorrect or incomplete address was entered at checkout.
• The parcel wasn’t collected within the collection window.
• Redelivery wasn’t arranged in time.

We are not responsible for parcels returned for any of the above reasons.

If your order is returned to us, you’ll need to wait until it arrives back at our warehouse before we can resend it. A redelivery fee will apply:

• $12.95 for baby clothing
• $19.95 for nappy bags and bulky items

If you prefer a refund instead of redelivery, the same fee will be deducted from your refund to help cover shipping, processing, and restocking costs.

We accept a wide range of secure payment options for your convenience:

• Credit/Debit Cards: Visa, Mastercard, American Express.
• Digital Wallets: PayPal, Apple Pay, Shop Pay, Google Pay.
• Buy Now, Pay Later: Afterpay, Zip Pay, PayPal Pay in 4.

Your security is our priority. All transactions are processed through secure, encrypted payment gateways. We never store your card details.

Yes – we accept payments in AUD, NZD and GBP. Select your preferred currency using the currency selector.

To pay in your local currency, use Credit Card, Shop Pay or PayPal. Buy-Now-Pay-Later options process in AUD and are converted to your currency at the current exchange rate.

Yes – sign up to our mailing list and receive 10% off your first order.

Yes – we offer 60-day change of mind returns. See our Returns Policy for full terms and conditions.

Yes, we are 100% Australian owned, with our admin office in Perth, WA.

We partner with brands and small businesses across Australia and overseas to bring you beautiful and affordable items for your little ones. Most items are sent directly from our suppliers in Australia or China.

Most of our baby clothes (except for our personalised onesies and Little Renegade hats) are manufactured in China.

Unfortunately, we do not have a physical store and are unable to offer local pickup. All orders are processed and shipped directly from our online warehouse.

You can include a gift message with any of our personalised items, such as baby name signs, plush toys or personalised onesies. This can be done on the product page before adding the product to your cart.

However, for other items sent directly from our warehouse, gift messages are not available at this time.