Shipping & Frequently Asked Questions - Lulu Babe

We currently offer delivery within Australia and New Zealand.

Delivery is FREE on orders of $75 or more within Australia. Orders under $75 have a flat rate shipping cost of $9.95.

The free shipping offer is subject to the following terms and conditions:

• Free shipping is only valid to destinations within Australia.
• To qualify, your order must be greater than $75 after any sale discounts or coupons are applied.
• eGift Cards do not count towards the $75 threshold.
• This free shipping offer may be withdrawn or altered at any-time.

New Zealand delivery has a flat rate shipping cost of $17.95 NZD (no free shipping).

We aim to process your orders within 2-5 working days and have them delivered to you within 5-12 business days. During busy periods such as holidays, promotions and sales this may be longer.

For New Zealand customers, please allow 7 to 16 business days for delivery from dispatch.

We recommend following your order tracking.

Feel free to get in touch at any stage prior to ordering if you have questions about delivery times.

Unfortunately we do not offer express shipping on most items.

Personalised items (e.g. personalised name signs) can be express shipped for an extra $10. Simply add this item to checkout.

You can check the status of your order on our Order Tracking page.

Please note that the Tracking Number can take a few days to load on to the system. If no information about your order is displayed, we advise coming back in a few days time to track the order again.

We sometimes ship directly from our suppliers to our customers, so it is possible for items to arrive at separate times.

You can also Login to your account or Create an Account at any time to see your order history.

In some cases your tracking number may take a few days to activate. If no information about your order is displayed, we advise to track the order again in a few days time.

Sometimes we use a courier company to get your delivery to your nearest capital city, and AusPost handles the final delivery within your state. If you check your tracking directly on the AusPost website, it will say "Ready for processing" until the package is transferred to AusPost. You can track everything on our tracking page.

Sometimes orders containing multiple items will be sent in more than one shipment. 

Tracking numbers will be provided for each shipment.

If an item is missing from your order, please notify us via email within 3 days of receiving your order at admin@lulubabe.com. 

Please refer to our estimated shipping times above, keeping in mind that delays can occur.

Head to our tracking page to check the status of your order.

If there is a shipment that does not have confirmed delivery to your shipping address after a reasonable period of time, we will send out a replacement or we may offer a refund. 

Unfortunately we cannot be held responsible if customer input errors result in you not receiving your order.

If our delivery partners cannot leave the parcel unattended at your delivery address it will get dropped off at the nearest post office or depot for you to collect.

You will have up to 10 business days to collect the parcel from your local post office. If not, the parcel will be returned to sender.

Shipments may also be returned to sender if an incorrect address is entered at checkout.

We take no responsibility for parcels that have been returned to sender due to failure to organise redelivery, failure to pick up your parcel from the delivery agent within the specified time, or due to an incorrect/insufficient address being entered at checkout.

If an order is returned to sender for one of the above reasons, you will need to wait until the item is returned to us and then request redelivery.

This will incur a $14.95 fee for clothing orders, and a $19.95 for nappy bags and larger items. If you would prefer a refund, a $14.95/$19.95 fee will be deducted to help cover our shipping costs, processing fees and restocking costs.

Visa, Mastercard, American Express, Apple Pay, Shop Pay & PayPal.

You can buy now and pay later with your choice of Afterpay, Zip Pay, PayPal Pay in 4 or Humm.

We take your security very seriously and have invested in the latest technology which encrypts information as it is sent to us.

Yes you can! We currently accept payments in AUD, USD, NZD, CAD, EUR, GBP and INR.

Please select your desired currency using the currency selector.

In order to pay in your local currency, you will need to pay with Credit Card , Shop Pay or PayPal. If you select a Buy-Now-Pay-Later payment method, then your transaction will be processed in AUD and converted to your own currency at the current exchange rate.

Absolutely! To get a 10% discount off your first order, simply sign up here. You'll receive your 10% code instantly.

Yes! We offer 60-day change of mind returns. Please check our Returns Policy for full T&C.

Yes, we are 100% Australian owned and operated with our admin office in Perth, WA.

We partner with brands and small businesses all across Australia and overseas to bring you beautiful and affordable items for your little ones. Most of our items are sent directly from our suppliers in Australia or China. This is taken into account in our estimated shipping times.

Most of our baby clothes (with the exception of our personalised onesies and Little Renegade hats) are manufactured in China.

We do not have a physical store so we cannot offer local pickup unfortunately. Orders are online only.

Certainly! You can include a gift message with any of our personalised items, such as wooden name signs, plush toys, night lights or personalised onesies. This can be done on the product page before adding the product to your bag.

However, for other items sent directly from our warehouse, gift messages are not available at this time.