Shipping

We only offer delivery within Australia.

Customers in other countries are welcome to order for friends and family located in Australia.

Shipping charges are based on weight and start at just $4.95 for small items. 

Shipping is FREE for orders over $75. This applies ONLY to orders of baby clothes and most nappy bags. Brands excluded from the free shipping offer are: Babymel, Little Renegade Company, Lulla Doll, Mesmerised, Qtoys, Sleepytot, Storksak, Timber Tinkers, VANCHI.

Shipping costs are calculated automatically at checkout BEFORE entering payment information. 

There's a handy Shipping Rates Calculator at the bottom of our cart page .

Please note that Australia Post is experiencing significant and unprecedented delays in their network, due to record parcel volumes and COVID-related delays. Tracking updates may also be impacted. We immensely appreciate your patience and kindness at this time, and your support means everything to us.

Australia Post and our other delivery partners will continue to deliver as quickly and safely as they can, but please understand delivery delays may be experienced.

Our estimated total delivery time is currently 2 to 3 weeks. Your patience is truly appreciated.

We recommend following your order tracking.

Feel free to get in touch at any stage prior to ordering if you have questions about delivery times. 

You can check the status of your order on our Order Tracking page.

Please note that the Tracking Number can take a few days to load on to the system. If no information about your order is displayed, we advise coming back in a few days time to track the order again. Australia Post have advised that due to massive backlogs at the moment, they are not scanning parcels all the way.

We sometimes ship directly from our distributors to our customers, so it is common for items to arrive at separate times.

You can also Login to your account or Create an Account at any time to see your order history.

In some cases your tracking number may not activate until it is received at your local state delivery depot. If no information about your order is displayed, we advise to track the order again in a few days time.

We begin working on your order as soon as it is placed.  Often, in order to avoid processing delays, orders will contain multiple packages shipped as soon as possible, rather than a single package at a later date.  This does not affect the shipping cost, and allows us to maintain the order delivery times above. 

Refunds & Returns

If you're not satisfied with an item for any reason, you can return it to us within 30 days if unused and in all its original packaging (with some exceptions).  Return postage needs to be paid by the customer for change of mind returns.

Please see our Returns page for full terms and conditions.

Payment

In addition to PayPal, we accept all major credit and debit cards including: Visa, MasterCard and American Express. You can also pay with Shop Pay, Apple Pay or Google Pay.

You can buy now and pay later with your choice of Afterpay, Zip Pay, Klarna, Latitude Pay or Humm

We keep to the highest industry standards for payment and processing. Your credit card information and personal details are encrypted during the payment process. Your payment information is only used for the transaction in question and is not stored.

Yes you can! We currently accept payments in AUD, USD, NZD, CAD, EUR, GBP and INR.

Please select your desired currency using the currency selector, which is located in the footer of any page.

In order to pay in your local currency, you will need to pay with Credit Card , Shop Pay or PayPal. If you select a Buy-Now-Pay-Later payment method, then your transaction will be processed in AUD and converted to your own currency at the current exchange rate.

Other FAQ

To get a 10% discount off your first order, simply sign up here. You'll receive your 10% code instantly and can use it straight away.

We are an Australian business operating out of Perth, WA.

We partner with brands and small businesses all across Australia and internationally to bring you beautiful and affordable items for your little ones. Some of our items are sent directly from the supplier.