Shipping

We only offer delivery within Australia.

Customers in other countries are welcome to order for friends and family located in Australia.

We offer FREE SHIPPING Australia wide on orders over $60 AUD.  This applies to all baby clothes and accessories, but unfortunately excludes some branded products (refer to list below). For orders under the free shipping threshold, delivery charges are based on weight and start at just $4.95 AUD for small items. 

Shipping costs are calculated automatically at checkout before entering payment information. 

There's a handy Shipping Rates Calculator at the bottom of our cart page .

Brands excluded from free shipping offer:

BIBaDO, Doddl, EasyMat, Japoodah, Little Renegade Company, Lulla Doll, Mesmerised, Mini Beanz, Miracle Blanket, Rockit, Sleepytot and Timber Tinkers.

As a result of COVID-19, postal services all over the world are experiencing unforeseen shipping volumes as well as a reduction in air freight capacity and flights, resulting in mail service disruptions and delays.   

Once your order has been shipped, you should expect some potential delays.  For this reason, we strongly suggest ordering a larger size for your child to ensure they don’t outgrow your order before it arrives. 

We also recommend following your order tracking, and checking for the latest service updates with Australia Post.

Our estimated total delivery time is currently:

2 to 3 weeks

In most cases, you will receive your item(s) earlier than expected depending on your destination.  Your patience is truly appreciated. We are constantly working on improving our shipping times while keeping the same low prices for our customers. Please DO NOT order if you want the item before an expectant date, we hold no responsibility for the couriers and the current conditions out of our control.

If you order from our collection of Australian Brands, items normally arrive at your door within 4 to 8 business days via Australia Post or courier.

Feel free to get in touch at any stage prior to ordering if you have questions about delivery times. 

You can check the status of your order on our Order Tracking page.

Please note that the Tracking Number can take a few days to load on to the system. If no information about your order is displayed, we advise coming back in a few days time to track the order again.

We ship directly from many of our distributors to our customers, so it is common for items to arrive at separate times.

You can also Login to your account or Create an Account at any time to see your order history.

We begin working on your order as soon as it is placed.  Often, in order to avoid processing delays, orders will contain multiple packages shipped as soon as possible, rather than a single package at a later date.  This does not affect the shipping cost, and allows us to maintain the order delivery times above. 

Returns

If you're not satisfied with an item for any reason, you can return it to us within 90 days if unused and in all its original packaging.  Return postage needs to be paid by the customer for change of mind returns.

Please see our Returns page for full details.

Payment

In addition to PayPal, we accept all major credit and debit cards including: Visa, MasterCard and American Express. You can also pay with Shop Pay, Apple Pay or Google Pay.

We offer Afterpay, Zip Pay, Klarna, Latitude Pay and Humm for Australian customers and Sezzle for customers based in USA/Canada who are buying for friends in Australia.

We keep to the highest industry standards for payment and processing. Your credit card information and personal details are encrypted during the payment process. Your payment information is only used for the transaction in question and is not stored.

Yes you can! We currently accept payments in AUD, USD, NZD, CAD, EUR, GBP and INR.

Please select your desired currency using the currency selector, which is located in the footer of any page.

In order to pay in your local currency, you will need to pay with Credit Card , Shop Pay or PayPal. If you select a Buy-Now-Pay-Later payment method, then your transaction will be processed in AUD and converted to your own currency at the current exchange rate.

Other FAQ

To get a 10% discount off your first order, simply sign up to our newsletter (there's a signup section on the homepage). You'll receive your 10% code instantly and can use it straight away.

We encourage customers to read and follow the care instructions to avoid damage and maximise the useful life of your baby clothing.

Most of our items can be machine washed on a gentle cycle. We find they wash best when turned inside out for both washer and dryer cycle. Certain items with tassels, lace, etc should be hand washed and laid flat to dry. Knitted items should be hand washed.

Due to us sourcing our products from many different suppliers, our sizes may vary slightly as each brand is different.

The age ranges on product pages are to be used as a guide only and may differ depending on the size or weight of your baby for their age. We always recommend ordering a slightly larger size to allow for growth, particularly if your baby is larger for their age. 

If you would like a size chart for any particular product, please email us admin@lulubabe.com and we should be able to provide you with one prior to you purchasing.

Your can also refer to our general size guide for additional guidance.

We are an Australian business operating out of Perth.

We partner with brands and manufacturers locally and internationally to bring you stylish and affordable items for your little ones. 

Currently, our suppliers and fulfilment centres are based in Australia and China. Orders sent from Australia are sent with Australia Post or courier (generally Aramex).