In some cases your tracking number may take a few days to activate. If no information about your order is displayed, we advise to track the order again in a few days time.
Sometimes we use a courier company to get your delivery to your nearest capital city, and AusPost handles the final delivery within your state. If you check your tracking directly on the AusPost website, it will say "Ready for processing" until the package is transferred to AusPost. You can track everything on our tracking page.
Sometimes, in order to avoid processing delays, orders containing multiple items will be sent in more than one shipment.
For each shipment we dispatch, you will receive a confirmation email that lists all items in the shipment.
If an item is missing from your order, please notify us via email within 3 days of receiving your order at firstname.lastname@example.org.
Please refer to our estimated shipping times above, keeping in mind that delays can occur.
If there is a shipment that does not have confirmed delivery to your shipping address after a reasonable period of time, we will send out a replacement or we may offer a refund.
Unfortunately we cannot be held responsible if customer input errors result in you not receiving your order.
If our courier partners cannot leave the parcel unattended at your delivery address it will get dropped off at the nearest post office or depot for you to collect.
Once your parcel has arrived at the post office, you have up to 10 business days to collect. If not collected in this timeframe, the parcel will be returned to sender.
Shipments may also be returned to sender by the courier due to an incorrect address.
We take no responsibility for parcels that have been returned to sender due to failure to organise redelivery, failure to pick up your parcel from the delivery agent within the specified time, or due to an incorrect/insufficient address being entered at checkout.
If an order is returned to sender for one of the above reasons, you will need to wait until the item is returned to us and then request redelivery. This will incur a processing and re-delivery feeof20% of the order value, with a minimum charge of $11.95. If you prefer a refund, a 20% / $11.95 fee will be deducted to help cover our shipping costs, processing fees and restocking costs.
Visa, Mastercard, American Express, Apple Pay, Shop Pay & PayPal.
You can buy now and pay later with your choice of Afterpay, Zip Pay, Klarna, PayPal Pay in 4 or Humm.
We take your security very seriously and have invested in the latest technology which encrypts information as it is sent to us.
Yes you can! We currently accept payments in AUD, USD, NZD, CAD, EUR, GBP and INR.
Please select your desired currency using the currency selector.
In order to pay in your local currency, you will need to pay with Credit Card , Shop Pay or PayPal. If you select a Buy-Now-Pay-Later payment method, then your transaction will be processed in AUD and converted to your own currency at the current exchange rate.
To get a 10% discount off your first order, simply sign up here. You'll receive your 10% code instantly.
We are an Australian business with our admin office in Perth, WA.
We partner with brands and small businesses all across Australia and internationally to bring you beautiful and affordable items for your little ones. Some of our items are sent directly from our suppliers in Australia or China. This is taken into account in our estimated shipping times on individual product pages.
Most of our baby clothes (with the exception of our personalised onesies and Little Renegade hats) are manufactured in China.
We do not have a physical store so we cannot offer local pickup unfortunately. Orders are online only.
Certainly! You can include a gift message with any of our personalised items, such as personalised name signs, plush toys, night lights or personalised onesies. This can be done on the product page before adding the product to your cart.
However, for other items sent directly from our warehouse, gift messages are not available at this time.