Didn’t love your new purchase? No problem! Lulu Babe has a 30-day returns policy from the date you received your order.
Lulu Babe's 'Change of Mind Policy' does NOT apply under any circumstances to purchases of the following items:
A 14-day change of mind return policy applies to the following items:
Our returns policy is in addition to your rights under Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. If you believe a product purchased from us is damaged, faulty or unsafe or is not of acceptable quality, fit for the specified purpose or does not match the description given to the product, you may return it to us within a reasonable period after purchase.
In the unlikely event that your item arrives damaged or faulty, please notify us via email within 3 days of receiving your order.
To ensure that a replacement is provided in the quickest time possible, please send an email to firstname.lastname@example.org with your order number, details of the fault and any relevant photos (including photos of the packaging if it was damaged in transit).
If you would like to return something, please email email@example.com within 30 days of receiving your order (or within 14 days for Babymel/Vanchi bags) to obtain approval to return your purchase.
Please include your order number and the reason for wanting to return the item. If there is a defect/fault with the item, please provide photos showing the fault as well as photos of the packaging.
Please DO NOT post any items to us until you have received authorisation for the return.
Change of mind returns or exchanges must be sent back to Lulu Babe at the buyer’s cost. We will provide the shipping address when the return/exchange is approved. A tracking number must be provided for all returns or exchanges.