We want every customer to be a happy customer. If you're not satisfied with an item for any reason, you can return it to our Australian head office within 90 days provided that:
Our returns policy is in addition to your rights under Australian Consumer Law.
Unfortunately, we cannot accept change of mind returns on items that were bought on sale/clearance or with a discount code.
If you happen to receive an item that is faulty by no fault of your own, an item that arrived not as described or if there are items that do not have confirmed delivery to your shipping address - we will gladly replace them or offer a full refund.
Please ensure your full address is entered correctly at the checkout prior to completing your order, as customer input errors may result in you not receiving your item(s).
If you would like to initiate a return, please send a return request to email@example.com along with your order number, the name of the item you would like to return, and the reason for wanting to return the item. If there is a defect/fault with the item, please help us by providing a photo or two showing the fault, which will speed up the returns process.
We will get back to you with return instructions, including a postal address for returns.
Please DO NOT post any items to us until you have received authorisation for the return and instructions from our customer service.