Our returns policy is in addition to your rights under Australian Consumer Law.
Unfortunately, we cannot accept change of mind returns on items that were bought on sale/clearance or with a discount code.
Unfortunately, we cannot accept change of mind returns on any customised items, such as our personalised keepsake boxes and personalised wooden tags.
We use a variety of postage and courier channels including Australia Post, and we make every effort to ensure that your items arrive in one piece.
If you happen to receive an item that has a fault and is by no fault of your own, we will gladly replace it.
To ensure that a replacement is provided in the quickest time possible, please send and email to email@example.com within 3 days of receiving your item and provide the following:
If there are items that do not have confirmed delivery to your shipping address after a reasonable period of time, we will send out a replacement or we may offer a refund.
Please ensure your full address is entered correctly at checkout prior to completing your order. Unfortunately we cannot be held responsible if customer input errors result in you not receiving your item(s).
Please refer to our Shipping and FAQ Page for the latest information on delivery times. Due to unprecedented delays caused by the impact of COVID-19 on flights and logistics, the period of grace for refunds will be extended to 42 days for Australian orders and 70 days for international orders, prior to them being assumed lost in transit.
If you would like to initiate a return, please send a return request to firstname.lastname@example.org along with your order number, the name of the item you would like to return, and the reason for wanting to return the item. If there is a defect/fault with the item, please provide photos showing the fault as well as photos of the packaging.
We will get back to you with return instructions, including a postal address for returns.
Please DO NOT post any items to us until you have received authorisation for the return and instructions from our customer service.