Our 90-Day Returns Policy

We want every customer to be a happy customer. If you're not satisfied with an item for any reason, you can return it to our Australian head office for a refund provided that:

You initiate a return within 90 days of receipt of your shipment.
The item is in its original packaging, including any manufacturer packaging and accessories.
Clothing is unwashed and unworn.
The item is in its original and saleable condition and not damaged in any way. Returns will be refused if an item arrives used or damaged due to improper packaging.

Our returns policy is in addition to your rights under Australian Consumer Law.

Are there any charges for change of mind returns?

5% will be deducted for any buy-now-pay-later order (Afterpay, Humm, Zip Pay, Latitude Pay or Sezzle) to help cover non-refundable merchant fees. 3% will be deducted for PayPal orders.
There are no charges for orders paid via credit card or other payment methods.
Original shipping charges are non-refundable.
You are responsible for return shipping charges. You may be eligible for Paypal's Refunded Returns if you paid for your order with PayPal.

Sale items

Unfortunately, we cannot accept change of mind returns on items that were bought on sale/clearance or with a discount code.

Other Returns

If you happen to receive an item that has a fault and is by no fault of your own, or if there are items that do not have confirmed delivery to your shipping address - we will gladly replace them or offer a refund.

Please ensure your full address is entered correctly at the checkout prior to completing your order, as customer input errors may result in you not receiving your item(s).

Process for Returns

If you would like to initiate a return, please send a return request to admin@lulubabe.com along with your order number, the name of the item you would like to return, and the reason for wanting to return the item. If there is a defect/fault with the item, please help us by providing a photo or two showing the fault, which will speed up the returns process.

We will get back to you with return instructions, including a postal address for returns.