Our 90-day Return Policy

We want every customer to be a happy customer.  If you're not satisfied with an item for any reason, you can return it to our Australian head office within 90 days provided that: 

  • You initiate a return within 90 days of receipt of your shipment.
  • The item is in its original packaging, including any manufacturer packaging and accessories.
  • Clothing has to be unwashed and unworn. 
  • The item is in its original condition and not damaged in any way. Returns will be refused if an item arrives used or damaged due to improper packaging.

Our returns policy is in addition to your rights under Australian Consumer Law.

Are there any charges for change of mind returns?

  • 5% will be deducted for Afterpay, Humm, Latitude Pay or Sezzle orders (to help cover non-refundable merchant fees).  3% will be deducted for PayPal orders.
  • There are no charges for orders paid via credit card or other payment methods.
  • Original shipping charges are non-refundable.
  • You are responsible for return shipping charges.  You may be eligible for Paypal's Refunded Returns if you paid for your order with PayPal.

Sale items

Unfortunately, we cannot accept change of mind returns on items that were bought on sale/clearance or with a discount code.

Other Returns

If you happen to receive an item that is faulty by no fault of your own, an item that arrived not as described or if there are items that do not have confirmed delivery to your shipping address - we will gladly replace them or offer a full refund.

Please ensure your full address is entered correctly at the checkout prior to completing your order, as customer input errors may result in you not receiving your item(s).

Process for Returns

If you would like to initiate a return, please send a return request to admin@lulubabe.com along with your order number, the name of the item you would like to return, and the reason for wanting to return the item. If there is a defect/fault with the item, please help us by providing a photo or two showing the fault, which will speed up the returns process.

We will get back to you with return instructions, including a postal address for returns.

Please DO NOT post any items to us until you have received authorisation for the return and instructions from our customer service.