Refund & Returns Policy

REFUNDS

We do not refund for change of mind purchases. 

We will gladly replace items that are faulty by no fault of your own, items that arrived not as described or items that do not have confirmed delivery to your shipping address.

Please ensure your full address is entered correctly at the checkout prior to completing your order, as customer input errors may result in you not receiving your item(s).

PROCESS FOR RETURNS

If you would like to initiate a return, please send a return request to admin@lulubabe.com along with your order number, the name of the item you would like to return, and the reason for wanting to return the item.  If there is a defect/fault with the item, please help us by providing a photo or two showing the fault, which will speed up the returns process.

We will get back to you with detailed return instructions, including a postal address for returns.

Please DO NOT post any items to us until you have received authorisation for the return and instructions from our customer service.