Returns Policy

Change of Mind Returns

Didn’t love your new purchase?  No problem!  Lulu Babe has a 30-day returns policy from the date you received your order. 

Lulu Babe's 'Change of Mind Policy' does NOT apply under any circumstances to purchases of the following items:

  • Gift cards.
  • Personalised items.
  • Items from our Easter range.
  • Items bought on clearance.
  • Wooden toys and furniture by Qtoys.
  • Bulk orders.

A 14-day change of mind return policy applies to the following items:

  • Babymel nappy bags.
  • Vanchi nappy bags.

Conditions

  • Returns must be initiated within 30 days of receiving of your order (or within 14 days for Babymel/Vanchi bags).
  • Any item returned must be in its original sale condition (unworn, unwashed, unused with all original tags and labels attached). Returns will be refused if an item arrives used or damaged due to improper packaging.
  • Change of mind returns or exchanges must be sent back to Lulu Babe at the buyer’s cost.
  • Shipping costs and returns postage costs are non-refundable. 
  • A 6% fee will be deducted from your refund amount for buy-now-pay-later orders to help cover non-refundable merchant fees.  (This includes orders paid with Afterpay, Humm, Zip Pay, Klarna or Latitude Pay.) There is no fee for orders paid with credit card, debit card, PayPal or Shop Pay.

Our returns policy is in addition to your rights under Australian Consumer Law. 

    Damaged or Faulty Items

    Our goods come with guarantees that cannot be excluded under Australian Consumer Law. If you believe a product purchased from us is damaged, faulty or unsafe or is not of acceptable quality, fit for the specified purpose or does not match the description given to the product, you may return it to us within a reasonable period after purchase.

    In the unlikely event that your item arrives damaged or faulty, please notify us via email within 3 days of receiving your order.

    To ensure that a replacement is provided in the quickest time possible, please send an email to admin@lulubabe.com with your order number, details of the fault and any relevant photos (including photos of the packaging if it was damaged in transit).  

    Process for Returns

    If you would like to return something, please email admin@lulubabe.com within 30 days of receiving your order (or within 14 days for Babymel/Vanchi bags) to obtain approval to return your purchase.  

    Please include your order number and the reason for wanting to return the item. If there is a defect/fault with the item, please provide photos showing the fault as well as photos of the packaging.

    Please DO NOT post any items to us until you have received authorisation for the return.

    Change of mind returns or exchanges must be sent back to Lulu Babe at the buyer’s cost. We will provide the shipping address when the return/exchange is approved. A tracking number must be provided for all returns or exchanges.