At Lulu Babe we appreciate you and your business. We hope you never have an issue with your products, but if you are not entirely satisfied with your purchase, we're here to help.
Returns may be made up to 14 days after you receive your order.
Any returned product must be unused (in the same condition that you received it, unworn, unwashed and in the original packaging) and returned in accordance with the instructions below.
You are responsible for the cost of shipping the returned product back to us. You will be required to pay return postage if you would like the item(s) shipped back to you. Any shipping cost is non-refundable.
Unfortunately we cannot accept change of mind returns for sale items.
For change of mind returns on items purchased using Afterpay, you will be refunded the purchase price less a 6% fee to cover the fees charged by Afterpay.
Lulu Babe is not responsible for merchandise lost in transit during a return shipment. We suggest using a means of shipping with a tracking number.
Please note that if you used a promotional voucher when you purchased the item, this may affect your refund amount. If the promotional voucher required a minimum spend, and returning the item causes the total order value to fall below this amount, the promotion will no longer apply. The remaining items in that order will be valued at their full price again, and your refund for the returned item will be the total cost of your order, less shipping, less the full price of the remaining items that you keep.
We will gladly replace faulty items, items that arrived not as described or items that do not have confirmed delivery to your shipping address. Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process. We are not responsible for address errors made by customers when placing the order.
We can only issue returns to your original form of payment. If that is not an option for you, (no longer have that card, don't have access to that account, etc...) we can issue you an in-store credit.
Process for Returns
If you would like to initiate a return, please send a return request to firstname.lastname@example.org along with your order number, the name(s) of the item(s) you would like to return, and the reason for wanting to return the items.
We will get back to you with detailed return instructions, including a postal address for returns.
Please DO NOT post any items to us until you have received authorisation for the return and instructions from our customer service.