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Baby Clothes
  • Baby Girl
  • Baby Boy
  • Accessories
  • Toddler Clothes

    • Returns Policy

    60-Day Change of Mind Returns

    Not completely satisfied with your purchase? No worries!  At Lulu Babe, we offer refunds or store credit within 60 days of your purchase date.

    We will not accept returns on these items:

    • Personalised items.
    • Gift cards.
    • Clearance items.
    • Bulk orders.

      Conditions for Change of Mind Returns:

      • Returns must be initiated within 60 days of your purchase date.
      • Any item returned must be in its original sale condition (unworn, unwashed, unused with all original tags and labels attached). Returns will be refused if an item arrives used or damaged due to improper packaging.
      • The return shipping fee will be deducted from your refund. This fee is $18.95 for nappy bags, and $9.95 for clothing and other items.
      • The original shipping cost will not be refunded.
      • If your order was paid using using Afterpay, Zip Pay or Humm, a non-refundable fee of 6% will be deducted from your refund to help cover merchant fees that are not refundable to us.

      Our returns policy is in addition to your rights under Australian Consumer Law.

      Submit a Return Request

      To submit a return request:

      1. Log into your customer account. You'll need to enter your email address and a six-digit verification code sent to your email. A password is not required for login.
      2. Click on "Request return" under the relevant order. 
      3. Select the reason for the return, and then click on "Request return" again to submit the request.

      If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

      For assistance with the returns process, feel free to email us at admin@lulubabe.com.

      Important: DO NOT RETURN TO SENDER or post your items back to us until you have received return authorisation. We will provide the postal address once the return is approved. 

      12 Month Warranty

      Here at Lulu Babe, we stand behind our products. For your peace of mind, we offer a 12 month warranty against defects in materials and workmanship.

      The 12 months is from the date that you receive the item, not from the date that you start using the item. This is because materials kept in storage wear with time too, especially when stored in hot, humid or salty conditions.

      If your item has a manufacturring fault that is found within the 12 month warranty period, please contact us with the following information:

      • Your order number.
      • Description of the fault.
      • Proof of the fault in the form of clear photos or a short video (including photos of the packaging if it was damaged in transit)

      In the unlikely event that your item arrives damaged or faulty, please notify us via email within 3 days of receiving your order.

      In some cases we will request you to send defective products for our evaluation. If your product is deemed to have a manufacturing fault we will reimburse you for the postage costs. All defective items returned to us will be replaced or refunded at our discretion.

        What doesn't the warranty cover?

        • Expected wear and tear which results from everyday use of the product. Fading, deterioration and pilling of fabrics, as well as scratches and scuff marks in PU leather are not considered a fault.
        • Overfilling: Damages due to overfilling your nappy bag or carrying heavy items are not covered under warranty. Areas of stress at the straps and seams will be notable if the bag has been overfilled.
        • Improper storage: Damages due to improper storage, such as storing your item while wet, keeping it sealed in an airless environment or storing in direct sunlight.
        • Improper care: Damage caused by any washing technique. We recommend washing all our baby clothes and swaddles on a gentle cycle (or by hand if indicated on the product page). Zippers and hardware on nappy bags should be cleaned regularly. Be sure to keep zippers and clips lubricated - we recommend lubricating moving parts at least monthly.
        • Accidents: we do not cover repairs or replacements from damage caused by accidental misuse.

        This warranty only applies to the original purchaser and is non-transferrable. If you have purchased your nappy bag second hand the warranty is void.