Our 90-Day Returns Policy

We want every customer to be a happy customer.  If you're not satisfied with an item for any reason, you can return it to our Australian head office for a refund provided that: 

• You initiate a return within 90 days of receipt of your shipment.
• The item is in its original packaging, including any manufacturer packaging and accessories.
• Clothing is unwashed and unworn. 
• The item is in its original and saleable condition and not damaged in any way. Returns will be refused if an item arrives used or damaged due to improper packaging.

Our returns policy is in addition to your rights under Australian Consumer Law.

Are there any charges for change of mind returns?

• There are no charges for orders paid via credit card, debit card or Shop Pay.
• 6% will be deducted for any buy-now-pay-later order (Afterpay, Humm, Zip Pay, Latitude Pay or Sezzle).  This is to help cover non-refundable merchant fees.  3% will be deducted for PayPal orders.
• Original shipping charges are non-refundable.
• You are responsible for return shipping charges.  You may be eligible for Paypal's Refunded Returns if you paid for your order with PayPal.

Sale items

Unfortunately, we cannot accept change of mind returns on items that were bought on sale/clearance or with a discount code.

Customised items

Unfortunately, we cannot accept change of mind returns on any customised items, such as our personalised keepsake boxes and personalised wooden tags.

Damaged or Faulty Items

We use a variety of postage and courier channels including Australia Post, and we make every effort to ensure that your items arrive in one piece. 

If you happen to receive an item that has a fault and is by no fault of your own, we will gladly replace it.

To ensure that a replacement is provided in the quickest time possible, please send and email to admin@lulubabe.com within 3 days of receiving your item and provide the following: 

• Photos of the damaged item
• Photos of the packaging 

Items Not Received 

If there are items that do not have confirmed delivery to your shipping address after a reasonable period of time, we will send out a replacement or we may offer a refund.  

Please ensure your full address is entered correctly at checkout prior to completing your order.  Unfortunately we cannot be held responsible if customer input errors result in you not receiving your item(s).

Please refer to our Shipping and FAQ Page for the latest information on delivery times.  Due to unprecedented delays caused by the impact of COVID-19 on flights and logistics, the period of grace for refunds will be extended to 42 days for Australian orders and 70 days for international orders, prior to them being assumed lost in transit. 

Process for Returns

If you would like to initiate a return, please send a return request to admin@lulubabe.com along with your order number, the name of the item you would like to return, and the reason for wanting to return the item. If there is a defect/fault with the item, please provide photos showing the fault as well as photos of the packaging.

We will get back to you with return instructions, including a postal address for returns.

Please DO NOT post any items to us until you have received authorisation for the return and instructions from our customer service.