Didn’t love your new purchase? No problem! Lulu Babe is happy to offer you a refund or store credit within 30 days from the date you received your order.
The following items are excluded from this policy:
Our returns policy is in addition to your rights under Australian Consumer Law.
If you would like to initiate a return, please email admin@lulubabe.com within 30 days of receiving your order to obtain approval to return your purchase. Please include your order number and the reason for wanting to return the item.
Please DO NOT post any items to us until you have received authorisation for the return. We will provide the shipping address when the return is approved.
Change of mind returns must be sent back to us at the buyer’s cost. A tracking number must be provided for all returns.
Here at Lulu Babe, we stand behind our products. For your peace of mind, we offer a 12 month warranty against defects in materials and workmanship.
The 12 months is from the date that you receive the item, not from the date that you start using the item. This is because materials kept in storage wear with time too, especially when stored in hot, humid or salty conditions.
If your item has a manufacturring fault that is found within the 12 month warranty period, please contact us with the following information:
In the unlikely event that your item arrives damaged or faulty, please notify us via email within 3 days of receiving your order.
In some cases we will request you to send defective products for our evaluation. If your product is deemed to have a manufacturing fault we will reimburse you for the postage costs. All defective items returned to us will be replaced or refunded at our discretion.
This warranty only applies to the original purchaser and is non-transferrable. If you have purchased your nappy bag second hand the warranty is void.